Managed Services
Managed Private Cloud
Operate compute, storage, networking, hypervisors, capacity, backup, and lifecycle across a private-cloud environment.
Private cloud combines platform flexibility with full responsibility for hardware, virtualisation, storage, and the management plane. We operate these layers as one service.
When this service is needed
- Private cloud runs important workloads with limited operations capacity.
- Capacity, firmware, hypervisors, and storage need regular review.
- Provisioning and change are inconsistent.
- The platform needs cross-layer monitoring and recovery.
Scope
- Compute-cluster, hypervisor, storage, network, and management-plane health.
- Capacity, allocation, overcommit, quota, and performance trends.
- Firmware, hypervisor, controller, and guest-tool lifecycle.
- Templates, provisioning, access, segmentation, and configuration control.
- Configuration backup, workload protection, and recovery coordination.
- Incidents, change, maintenance windows, documentation, and expansion planning.
Operating model
- Onboard: establish inventory, baselines, access, dependencies, and ownership.
- Observe: monitor service, capacity, security, backup, and cost indicators.
- Operate: handle incidents, requests, changes, patches, and routine work.
- Improve: review recurring problems, risks, technical debt, and optimisation.
- Report: communicate activity, findings, trends, and next priorities.
Service controls
- Responsibility matrix and escalation paths.
- Change records, approval, and rollback for material changes.
- Runbooks and evidence for recurring work.
- Recurring review of capacity, lifecycle, risk, and cost.
Intended outcomes
The private cloud gains coordinated cross-layer operations, better capacity planning, and more manageable lifecycle risk.