Managed Physical Server

Physical servers require attention to both hardware and operating systems. We combine hardware-health monitoring with disciplined configuration, patching, backup, and capacity management.

When this service is needed

• Critical servers operate in an office, colocation facility, or data centre.
• Hardware and OS health are not centrally monitored.
• Patching and backup lack schedules or evidence.
• Incidents require vendor or data-centre coordination.

Scope

• Hardware, warranty, firmware, OS, service, and dependency inventory.
• CPU, memory, disk, RAID, temperature, network, and event monitoring.
• OS hardening, patching, accounts, SSH, firewall, and certificates.
• Capacity trends, storage cleanup, log rotation, and configuration review.
• Backup monitoring, restore coordination, and recovery runbooks.
• Incident triage and remote-hands or vendor coordination.

Operating model

1. Onboard: establish inventory, baselines, access, dependencies, and ownership.
2. Observe: monitor service, capacity, security, backup, and cost indicators.
3. Operate: handle incidents, requests, changes, patches, and routine work.
4. Improve: review recurring problems, risks, technical debt, and optimisation.
5. Report: communicate activity, findings, trends, and next priorities.

Service controls

• Responsibility matrix and escalation paths.
• Change records, approval, and rollback for material changes.
• Runbooks and evidence for recurring work.
• Recurring review of capacity, lifecycle, risk, and cost.

Intended outcomes

Physical servers gain visible health, planned lifecycle, controlled configuration, and a clear response path for hardware or OS issues.