Managed Services
Managed DevOps
Operate pipelines, deployment, Infrastructure as Code, observability, and reliability so product teams can focus on delivery.
Managed DevOps keeps the delivery platform usable, secure, and dependable after the first pipeline is built. We operate the tooling while helping teams continuously improve release flow.
When this service is needed
- Pipelines fail frequently or require manual intervention.
- Environments and Infrastructure as Code experience drift.
- Product teams spend too much time maintaining delivery tooling.
- Release, rollback, and incident workflows are inconsistent.
Scope
- Pipeline health, runners, artefacts, registries, secrets, and access.
- Infrastructure as Code review, state protection, drift, and module lifecycle.
- Release calendars, deployment support, rollback, and change evidence.
- Observability platforms, alerts, incidents, and post-incident actions.
- Security patching and DevOps-tool lifecycle management.
- Lead time, deployment frequency, failure-rate, and recovery optimisation.
Operating model
- Onboard: establish inventory, baselines, access, dependencies, and ownership.
- Observe: monitor service, capacity, security, backup, and cost indicators.
- Operate: handle incidents, requests, changes, patches, and routine work.
- Improve: review recurring problems, risks, technical debt, and optimisation.
- Report: communicate activity, findings, trends, and next priorities.
Service controls
- Responsibility matrix and escalation paths.
- Change records, approval, and rollback for material changes.
- Runbooks and evidence for recurring work.
- Recurring review of capacity, lifecycle, risk, and cost.
Intended outcomes
The delivery platform becomes more stable, changes become traceable, and product teams can release without continually maintaining operational foundations.